Last Updated: May 16, 2024

Welcome to Explore the Feminine!

These Booking Conditions ("Terms") govern your use of our website ([explorethefeminine.com]) (the "Site") and your participation in our retreat services (the "Services"). By accessing or using the Site or Services, you agree to be bound by these Terms.

Booking and Payment

The tours and retreats are organised and managed by Indigo+Lavender and DDT SARL (TP: 19399017 - CNSS: 1104769 - IF: 31848340 - ICE: 002148916000012), hereby known as “the Agency”.

Reservations: Reservations are confirmed upon receipt of a completed booking form and the non-refundable deposit amount (specified during booking). By making payment of a deposit or full payment for any retreat at Explore the Feminine, you are accepting our Booking Conditions.

• Deposit: A non-refundable deposit (30% of the total price of the retreat or the amount specified on the individual retreat page) is required at registration.

• Payment: Payment must be received in full and must be made at least 90 days prior to the retreat commencement. If the retreat commencement date is less than 90 days, full payment is required to secure the booking. Failure to pay within this timeframe could result in the deposit being forfeited and the place being resold.

• Late Bookings: Bookings made within 90 days of the retreat start date may require full payment at the time of booking.

• Extras: The guest is responsible to pay for all extra services not included in the retreat package, including airfare, travel insurance, some meals and alcohol, outside activities, house staff and service tips, and local shopping.

CANCELLATION POLICY

Cancellation by you: If a guest cancels the booking, the Agency will not issue a cash, check or credit card refund for any reason.   As per cancellation schedule below, a portion of your payment can be used as credit for another retreat to be taken within twelve months from original booking. If you would like to transfer your booking to another guest, we would be more than happy to do so. All cancellations and booking transfers must be received in writing via email.

Cancellation fees

If a guest cancels 90+ days from the start of the booked retreat date, 100% of the payment (less non-refundable deposit) can be applied to another retreat to be used within one year from the date of booking.

• If you cancel 60-89 days before the start date of your booked retreat, 75% of the booking fee (less non-refundable deposit) can be applied to another retreat date to be used within one year from the date of booking. With 25% of the overall price being forfeited.

• If you cancel 15-59 days before the start of the booked retreat date, 40% of your payment (less non-refundable deposit) can be applied to another retreat date to be used within one year from the date of booking. With 60% of the overall price being forfeited.

• If you cancel 14 days or less before the start of the booked retreat, you will forfeit the full amount of the retreat package price.

Exceptions to this guest cancellation policy cannot be made for any reason. We do not offer any credit for arriving late or departing early, missing activities or not utilizing any part of the program. You must submit your signed Liability Waiver form within one week of booking or 90 days prior to retreat start date, whichever comes first. Guests who fail to do so, may be subject to an automatic cancellation and the above policy will apply.

Cancelled by us: in the rare event that Explore the Feminine cancels or changes a scheduled retreat date for any reason, excluding force majeure, we will refund the full amount and you may transfer your full payment to another retreat date within 12 month period, pending availability.  Explore the Feminine is not responsible for any expenses incurred in preparation of the cancelled retreat, i.e. airplane tickets, illness, loss of work etc.

Explore the Feminine will not be liable for cancellation, failure of, or delay in performing its obligations under this agreement due to force majeure events (Earthquake, hurricane, tornado, flooding, volcanic activity or other natural disasters, or in the case of war, action of foreign enemies, terrorist activities, labor dispute or strike, government sanction, blockage, embargo, or pandemics) or if certain conditions present unacceptable danger to the participant.

Travel Insurance

In order to travel with us, it is mandatory that you purchase comprehensive travel insurance to cover potential trip cancellations, medical emergencies, or lost luggage. It is strongly recommended that you subscribe to a trip cancellation insurance. You can vist this insurance provider for quotes from multiple insurers.

Health and Safety

• Participation Requirements: You are responsible for ensuring you are in good physical and mental health to participate in our retreats.

• Dietary Restrictions: Please inform us of any dietary restrictions or allergies during the booking process. We will do our best to accommodate your needs depending on availability. Additional cost may be required and will be clearly communicated to you.

• Assumption of Risk: You acknowledge that participating in retreat activities may involve inherent risks. By participating, you agree to assume full responsibility for any risks or injuries sustained during your retreat.

Limitation of Liability

Explore the Feminine and its partners and suppliers are not liable for any damages arising from:

• Acts of God (e.g., natural disasters, pandemics)

• Political unrest

• Illness or injury sustained during the retreat

• Loss or damage to personal belongings

• Delays or cancellations due to circumstances beyond our control

Changes to the Terms

We may update these Terms from time to time. You are advised to review these Terms periodically for any changes.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Morocco.

Dispute Resolution

Any dispute arising out of or relating to these Terms or the Services shall be resolved through [dispute resolution method, e.g., mediation, arbitration].

Entire Agreement

These Terms constitute the entire agreement between you and Explore the Feminine regarding your use of the Site and Services.

Contact Us

If you have any questions about these Terms, please contact us.